Refund policy

Return and Refund Policy

Last updated: October 9, 2026

Return window
You may return most items within 30 days of receiving your order for a refund or exchange. To start a return, contact us at info@blomino.com with your order number and the item(s) you wish to return. We will send you the return instructions and address. Items sent back without first contacting us cannot be accepted.

Return conditions
To be eligible for a return, items must be unused, unworn, unwashed, in their original condition and packaging, with all tags attached, and accompanied by proof of purchase.

Non-returnable items
The following items cannot be returned or refunded: items that have been used, worn, washed or altered; items that have been opened, when the packaging is sealed or the item cannot be resold for hygiene reasons; items that are incomplete or missing their original tags or packaging; and items damaged through misuse, accident or normal wear by the customer. This does not apply to items that arrive damaged, defective or incorrect, which are covered below.

Return shipping costs
Returns are free. We will send you a prepaid return label.

Refunds
Once we receive and inspect your return, we will notify you by email of the approval or rejection of your refund. If approved, your refund will be issued to your original payment method within 5–10 business days. Please note that your bank or card issuer may take additional time to post the refund to your account. Original shipping costs are non-refundable, except when the return is due to our error.

Exchanges
If you need a different size or color, the fastest way is to return the original item and place a new order. You can also contact us and we will do our best to arrange an exchange, subject to availability.

Damaged, defective or incorrect items
If you receive a damaged, defective or incorrect item, please contact us within 7 days of delivery at info@blomino.com with your order number and photos of the item and packaging. We will offer a replacement or a full refund, including shipping costs, at no extra cost to you.

Order cancellations
You may cancel your order free of charge within 24 hours of placing it, as long as it has not yet shipped. Once shipped, the order must go through the standard return process.

Your legal rights
This policy does not limit any rights you may have under the consumer protection laws of your province, state or country of residence, including rights relating to defective products.

Contact
For any questions about returns or refunds, contact us at info@blomino.com.